What should you do with an apartment owner who from month to month only partially pays the utility costs to the apartment association?
A debt is a debt. It does not matter if the debt incurred due to partly not paying bills or not paying bills at all. The owner of the apartment is obliged to pay all utility bills on time.
It is reasonable for the apartment association chairmen when preparing the financial plan and setting the rates to take into account the solvency of apartment owners. They can also give advice to residents who have difficulties paying the bills, help them find a solution to the problem or at least mitigate the problems. The apartment association can however not be a social worker. That is the responsibility of the state and municipality.
For those owners who cannot pay their bills, the main recommendation is to move out from the apartment and sell it. It is hard to take apologies seriously if a person lives alone in a 60 square meter apartment in the center of Tallinn.
If any other solutions do not work, the apartment association can demand the expropriation of the apartment in the court.